This can happen only in India, where a MNC sues a customer for his Facebook status.
The customer had posted criticising remarks about the company on his own wall. Vodafone had sent a legal notice to Dhaval Valia, that held him responsible for “defamatory statement on social networking website Facebook“, “false allegations”, sending “unneeded and unwarranted text messages to the company’s senior officers“, “threatening“ the company, having “heated conversation“ with a “senior female officer“, posting the “names and contact details“ of two senior Vodafone officers who have been getting calls from the “public at large“ and “facing mental trauma and torture“ due to Valia’s “intentional and mischievous conduct”.
The notice had further asked him to refrain from making any comments against the company and also remove the post in 48hrs.
So what is this status all about? Let us see :
“Finally got Vodafone to admit that across Mumbai they have only 50% cell sites on 3G. Spoke to CEO (chief executive officer) and CMO (chief marketing officer). Told them that this is blatant cheating. CMO in typical babu style told me if you aren’t happy with service, you have choice to move to another operator. I told I choose to stay with Vodafone and give them grief if I don’t get promised SLAs. Grudgingly he made 2 months 3G plan free worth 2500.”
So is this a case of social media usage gone wrong? Are our Facebook updates prosecutable under law now? Where do you draw the line between the real and the virtual, the private and the public?
It is common for frustrated customers to resort to out of the box strategies to hurting the company, make their story public so that their friends wouldn’t go through the same thing.
This as we see it, is more like desperation on the part of Vodafone to hide some embarrassing facts about it’s pathetic services. At least Vodafone hasn’t sued Facebook yet for “being the carrier and propagator of the message”. What’s next? Vodafone sues customers on Twitter? Should new Vodafone connections come with a disclaimer – “Don’t bitch about us” ?
So next time you write something on Facebook, are you going to think about the consequences or not? Tell us in the comments below.
Pledge support to Dhaval by liking this page